Filter
Top Products
Handling Incoming Calls
115
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
B
Bridged Call
Appearance — Multi-
Appearance Telephone
Allows calls made to or from a primary telephone user’s extension number to be
handled from more than one telephone. A bridged call appearance is set up by
administering a primary extension and the button number associated with it on a
multi-lamp button on another telephone. This feature is most often used is by
secretaries or assistants who answer or handle calls to the primary extension (an
executive, for example). When the primary extension receives a call, the bridged call
appearance flashes or rings on all telephones administered with this feature. The call
can be answered by anyone having a telephone with this feature and handled as if the
primary extension user was answering it. The maximum number of bridged
appearances is 64.
• Bridged Call Appearance (Single-Line Telephone) — Allows single-line
telephones users to have a bridged appearance on a multi-appearance telephone.
• Temporary Bridged Appearance — Allows multi-appearance telephone users in a
terminating extension group or personal central office line group to bridge onto
an existing group call. If a call has been answered using the Call Pickup feature,
the originally called party can bridge onto the call. This feature also allows a
called party to bridge onto a call that redirects to coverage before the called party
can answer it.
• Privacy (Manual Exclusion) — Allows multi-appearance telephone users to keep
other users with appearances of the same extension number from bridging onto an
existing call. Exclusion is activated by pressing the Exclusion button on a per-call
basis.
• Privacy (Auto Exclusion) — When the Class of Service is set for the Automatic
Exclusion option, the feature is activated when you take your telephone off-hook.
The feature can be deactivated when you push the Exclusion button before dialing
a call or during a call. An excluded call that is on hold can be taken off hold by
any telephone that has a bridged appearance of the telephone that put the call on
hold.
Call Pickup Along with Directed Call Pickup, allows you to answer calls for other telephones
within your specified call pickup group. Directed Call Pickup allows you to pick up
any call on the DEFINITY ECS system. With this feature, you do not have to leave
your telephone to answer a call for a nearby telephone. You simply dial an access
code or press a Call Pickup button.
• Group Call Pickup — Allows you to dial a Feature Access Code (FAC) and a
Pickup Group Number to answer a call from a different group. For example,
Marketing would be able to pickup calls in the Sales group when the Sales group
is unavailable. This feature is ideal for offices that are not divided by partitions
and generally have the departments on the same floor.
• Terminating Extension Group — Allows an incoming call to ring (either audible
or silent alerting) as many as four telephones at the same time. Any user in the
group can answer the call. Any telephone can be administered as a group member.
Only a multi-appearance telephone can be assigned a feature button with an
associated status lamp, however. The feature button allows the user to select a
Terminating Extension Group call appearance for answering or bridging onto an
existing call but not for call origination. For example, a department in a large
store might have three telephones. Anyone in the department can answer the call.
The salesperson most qualified to answer the call can bridge onto the call.