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Attendant Consoles 2
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
22
Attendant Consoles
To increase the effectiveness of attendants handling calls, Avaya IP600 offers the
following tools:
• DEFINITY 302C Attendant Console (requires connectivity to a 2-wire DCP
circuit pack)
• DEFINITY PC Console Release 2.0 or later
DEFINITY Attendant Console
The DEFINITY Attendant Console is a digital call-handling station with push-button
control that enables call attendants to answer, place, and manage calls and monitor
selected system operations. The Attendant Display shows call-related information
that helps the attendant operate the console. Attendants may select one of several
available display languages. For more information, see Appendix C, Attendant
(Operator) Features.
DEFINITY PC Console
The DEFINITY PC Console is a software application that enables call attendants to
handle incoming calls efficiently using a personal computer. Using the familiar
Microsoft Windows interface, attendants can easily track how long callers have been
on hold and for whom they are waiting. Attendants can monitor up to six calls at once.
They need not fumble with pen and paper when handling calls, as they can make
notes on their computers about what each caller needs. Having the call-processing
software on the same computer with spreadsheet, word-processing, or other software
enables attendants to stay productive between calls.
Your company directory is displayed on screen with busy extensions shaded. A
variety of search functions are available, so attendants can find names and extensions
easily. Online telephone identification enables attendants to identify employees
quickly. Calls are transferred with the press of a button. Online help makes it easy for
attendants to remind themselves how to use the system.
The PC Console is easily customized, so even if attendants from different shifts share
the same computer, they can each preserve their preferences in the call-processing
environment. The PC Console is available in English, Dutch, Spanish, French,
German, Italian, and Portuguese. For example, if a Spanish-speaking attendant takes
over for a French-speaking attendant, a single press of a button converts all labels,
error messages, and online help to Spanish.