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Copyright 2000, Avaya, Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Avaya Web Page
The world wide web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications sys-
tem by an unauthorized party (for example, a person who is not a cor-
porate employee, agent, subcontractor, or working on your company’s
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need tech-
nical support or assistance, call the appropriate BCS National Cus-
tomer Care Center telephone number. Users of the MERLIN®,
PARTNER®, and System 25 products should call 1 800 628-2888.
Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3,
and DEFINITY® ECS products should call 1 800 643-2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communica-
tions) is the prevention of any type of intrusion to (that is, either unau-
thorized or malicious access to or use of your company’s
telecommunications equipment) by some party.
Your company’s “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or working on your company’s behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multi-
plexed and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to
your company (including, but not limited to, human/data privacy, intel-
lectual property, material assets, financial resources, labor costs, and/or
legal costs).
Your Responsibility for Your Company’s Telecommunications
Security
The final responsibility for securing both this system and its networked
equipment rests with you – an Avaya customer’s system administrator,
your telecommunications peers, and your managers. Base the fulfill-
ment of your responsibility on acquired knowledge and resources from
a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure your:
• Avaya-provided telecommunications systems and their inter-
faces
• Avaya-provided software applications, as well as their underly-
ing hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked equip-
ment is either immune from or will prevent either unauthorized or mali-
cious intrusions. Avaya will not be responsible for any charges, losses,
or damages that result from such intrusions.
Trademarks
AUDIX, CALLMASTER, CentreVu, CONVERSANT, DEFINITY,
Magic On Hold, PassageWay, and TransTalk are registered trademarks
and DEFINITY ONE, Avaya IP600, Guide Builder, I
NTUITY, and
SNAP Connection are trademarks of Lucent Technologies, Inc.
Microsoft and Windows are registered trademarks and Windows NT is
a trademark of Microsoft Corporation.
Macintosh is a registered trademark of Apple Computer, Inc.
Pentium is trademark of Intel Corporation.
UNIX is a registered trademark of X/Open Company, Ltd.
FastCall is a registered trademark of Aurora Systems, Inc.
Commence is a trademark of Commence Corporation.
Octel is a registered trademark of Octel Communications Corporation.
PhoneLine is a registered trademark of CCOM Information Systems.
Ascend and Pipeline are registered trademarks of Ascend Communica-
tions, Inc.
Hypercom is a registered trademark of Hypercom.
Sixth Sense is a registered trademark of AnswerSoft, Inc.
Informix is a registered trademark of Informix Software, Inc.
Intuition is a registered trademark of Answersoft, Inc.
FastCall is a registered trademark of Aurora Systems, Inc.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice +1 317 322-6791
Fax 1 800 457-1764 International Fax +1 317 322-6699
Write: Avaya Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219 USA
For additional documents, refer to the section in “About This Docu-
ment” entitled “Related Resources.”
You can be placed on a standing order list for this and other documents
you may need. For more information on standing orders, or to be put on
a list to receive future issues of this document, contact the Avaya Publi-
cations Center.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it conforms to the
above directives. Avaya Business Communications Systems declares
that XXX equipment specified in this document conforms to the refer-
enced European Union (EU) Directives and Harmonized Standards
listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive 73/23/EEC
Comments
To comment on this document, return the comment card at the end of
the document.
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed
to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent
should be interpreted as references to Avaya Inc. The exception is
cross references to books published prior to April 1, 2001, which may
retain their original Lucent titles.
Avaya Inc. formed as a result of Lucent’s planned restructuring,
designs builds and delivers voice, converged voice and data, customer
relationship management, messaging, multi-service networking and
structured cabling products and services. Avaya Labs is the research
and development arm for the company.