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On hold and delayed announcement systems 3
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
26
On hold and delayed announcement systems
Avaya offers the following external announcement systems for Avaya IP600:
• Magic On Hold Express Systems
Magic On Hold Express systems provide businesses with fully customized,
professionally produced announcements for customer-specific “on hold”
environments. The announcements are delivered to your company from the
production studio. Production options include legally licensed background music
and/or customized information messages that play when a caller is placed on hold
or in queue.
• Magic On Hold Systems
Magic On Hold systems provide businesses up to 3 minutes of continuous radio
programming for customer-specific requirements. Production options include
legally licensed background music and/or customized information messages that
play when a caller is placed on hold or in queue.
• Professional Announcement Recordings
Professional Announcement Recordings (PARs) enhance Auto Attendant,
Automatic Call Distribution (ACD), and Integrated Voice Response (IVR)
applications. PARs greet and guide business callers using crisp, clear, concise
voice messages that optimize a caller’s personal perception of automated
communications. Callers hear professional productions that deliver important
information.
• Delay Announcement Systems
Delay announcement systems serve announce only, information announcement,
in-queue announcement, and broadcast messaging for businesses with automatic
messaging applications. These systems occupy callers during the call process.
Headsets
Headsets help increase productivity in telephone-intensive work assignments.
Headsets are proven to reduce neck strain and muscle tension when telephones are
used at least 3 hours per day. Avaya provides a complete product line for Call Center,
traditional business office, computer telephony, and mobile applications.