Filter
Top Products
Handling Incoming Calls B
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
114
Night Service There are five Night Service features:
• Hunt Group Night Service allows an attendant or a split supervisor to assign a
hunt group or split to Night Service mode. All calls for the hunt group then are
redirected to the hunt group’s designated Night Service extension. When a user
activates Hunt Group Night Service, the associated button lamp lights.
• Night Console Service directs all calls for primary and daytime attendant
consoles to a night console. When a user activates Night Console Service, the
Night Service button for each attendant lights and all attendant-seeking calls (and
calls waiting) in the queue are directed to the night console. To activate and
deactivate this feature, the attendant typically presses the Night button on the
principal attendant console or designated console.
• Night Station Service directs incoming calls for the attendant to designated
extensions. Attendants can activate Night Station Service by pressing the Night
button on the principle console if there is not an active night console. If the night
station is busy, calls (including emergency attendant calls) receive a busy tone.
They do not queue for the attendant.
• Trunk Answer from Any Station allows telephone users to answer all incoming
calls to the attendant when the attendant is not on duty and when other telephones
have not been designated to answer the calls. The incoming call activates a gong,
bell, or chime and a voice-terminal user dials an access code to answer the call.
• Trunk Group Night Service allows an attendant or a designated telephone user to
individually assign a trunk group or all trunk groups to the night service mode.
Specific trunk groups individually assigned to the service are in Individual Trunk
Night Service Mode. Calls coming into these trunk groups are redirected to
designated night service extensions. Incoming calls on other trunk groups are
processed normally.
Enhanced Night
Service
Avaya IP600 informs a Voice Mail System (VMS) that it is in Night Service,
allowing the VMS to perform different actions and call handling for out-of-hours
operation. For example, the VMS may be administered to provide recorded
announcements after hours. The enhancement is made to the Mode Code Voice Mail
Interface.