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Handling Incoming Calls B
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
110
• Trunk-to-Trunk Transfer — Allows the attendant or telephone user to connect an
incoming trunk call to an outgoing trunk call. This feature is particularly useful
when a caller outside the system calls a user or attendant and requests a transfer to
another outside number. For example, a worker, away on business, can call in and
have the call transferred elsewhere. The system assures that incoming Central
Office trunks without Disconnect Supervision are not transferred to outgoing
trunks or other incoming Central Office trunks without Disconnect Supervision.
• Transfer (Outgoing Trunk to Outgoing Trunk) — Allows a user or attendant to
initiate two or more outgoing trunk calls and then transfer the trunks together. The
transfer operation removes the original user from the connection and conferences
the outgoing trunks. Alternatively, the controlling party can establish a
conference call with the outgoing trunks and then drop out of the conference,
leaving only the outgoing trunks on the conference. This is an optional
enhancement to Trunk-to-Trunk Transfer and requires careful administration and
use. DCS Trunk Turnaround (not available with Category B) may be a safer
alternative to this feature.
• Transfer Upon Hang-Up — Provides you with the ability to transfer a call by
hanging up instead of having to press the Transfer button a second time. You
would press the Transfer button, dial the number the call is being transferred to
and then hang up. This is an optional feature at the system level. You will still be
able to transfer a call by pressing the Transfer button a second time.
• Transfer Recall — Returns the unanswered transfer calls back to the person who
transferred the call. Transfer Recall uses a priority alerting signal, and the display
on the telephone shows "rt", which indicates a returned call from a failed transfer
operation.
• Abort Transfer — Allows a user to abort a transfer attempt by pressing a non-idle
line appearance. The call being transferred would be taken off a transfer-type hold
and be put on a traditional hold. The transfer will also be aborted when you hang
up (going on-hook), unless Transfer Upon Hang-Up is activated on the switch.
This is an optional feature at the system level.
Conference
The Conference button allows multiappearance telephone users to make up to six-
party conference calls without attendant assistance. This feature also allows single-
line telephone users to make up to three-party conference calls without attendant
assistance.
• Abort Conference on Hangup — When you punch the conference button and for
any reason you hang up before you complete the conference, you will cancel the
conference. The original call that was put on soft-hold will now be on hard-hold.
Call Park
Allows you to put a call on hold and then retrieve a call from any other telephone on
the system. This is helpful when you are on a call and need to go to another location
for information. It also allows you to answer a call from any telephone after being
paged by a telephone user or an attendant.