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SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER
8.3 Calling Black Box
If you determine that your ServSwitch™ Brand CAT5 KVM Micro Extender is
malfunctioning, do not attempt to alter or repair it It contains no user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the firmware-revision level printed on the bottom of the Micro Extender’s
Local and Remote Units (very important, especially for keyboard and mouse
problems);
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem—that is, what type of computers,
what type of keyboard, brand of mouse, make and model of monitor, type and
make of CAT5 cable, etc.;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
To solve some problems, it might be necessary to upgrade the Micro Extender’s
firmware. If this turns out to be the case for your difficulty, our technical support
technicians will arrange for you to receive the new firmware and will tell you how
to install it.
8.4 Shipping and Packaging
If you need to transport or ship your ServSwitch™ Brand CAT5 KVM Micro
Extender:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the unit for repair, please include all parts of its external
power supply. If you are returning the unit, please include everything you
received with it. Before you ship it back to Black Box for repair or return,
contact us to get a Return Authorization (RA) number.