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– do not turn off or restart your Hub when the Upgrading light
is ashing orange.
Your Hub’s software is being upgraded remotely. Please wait – it can take up to
30 minutes before your Hub automatically restarts. You won’t be able to connect
to broadband until the Broadband light glows blue.
If Power light is ashing red, please wait two minutes for your Hub to restart. If it
continues to ash red, or is steady red, please call us on 0800 111 4567.
BT Power Save is active. To wake the Hub from power save mode:
restart your Hub by pressing and releasing the Restart button on the side
of the Hub
wait a few minutes for your Hub’s Broadband light to glow steady blue
open your web browser on your computer to check you’re connected to
the internet
For more information on BT Power Save, please see page 54.
Turn off and unplug Hub power.
Check Hub power cable is correctly inserted into the Power socket on the back
of the Hub.
Check your mains power socket is working.
Plug Hub power cable back into mains and turn on.
If no Hub lights are on, try resetting the Hub’s default settings. See page 51.
Wait a couple of minutes for the Power light to glow blue.If there are still no
lights on after above steps, please call us on 0800 111 4567.