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Your Hub is connecting to broadband. Please wait a while.
After you’ve installed your Hub, it can take up to 24 hours to establish the
fastest, most reliable service possible on your line. During this time, the
Broadband light may ash orange between periods of steady blue and your
broadband service may be interrupted. This is normal. Please leave your Hub
connected and switched on and it should settle down after 24 hours.
We’ll also remotely test your line for up to ten days after your broadband is
activated. This may occasionally interrupt your service, causing the Broadband
light to ash orange. This is normal, and should settle down after ten days.
If your Broadband light’s still ashing after 24 hours and you can’t use your
broadband service, please try the following:
restart your Hub by pressing and releasing the Restart button on the side of
the Hub
check that any extension sockets you’re using have an ADSL lter tted
(see page 36)
if you’re using an extension lead or extension socket, plug the ADSL lter and
Hub directly into the main phone socket
unplug any other telephone devices (such as telephones, fax machines, digital
TV boxes etc.) in your home, leaving only your Hub and its ADSL lter plugged in
if the Broadband light is now a steady blue, your Hub is successfully connected
to broadband. Connect your computer to your Hub and open your web browser
to check you’re connected to the internet. If you still aren’t connected, either
your home’s wiring or an ADSL lter may be faulty. Reconnect each ADSL lter
and telephone device in turn, checking the Broadband light, to nd out if any
device is faulty. Also make sure that every device in use is using an ADSL lter
if your Broadband light continues to ash, there may be a fault or interference
on your line. Please call us on 0800 111 4567