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Notices
As you know, with BT Total Broadband and
your BT Home Hub you can enjoy adding a
number of services to your home network. Add
these to all the online activities you may also
be doing – such as listening to internet radio,
watching online video and downloading les –
and you’ll end up with a busy broadband line!
Please bear in mind that too many things
happening at once over your broadband line
may affect the quality of service you receive –
this is normal and not a fault with your service.
In the unlikely event that this happens to your
network, you’ll notice slow downloads and
possible small interruptions to phone calls.
Simply try to reduce the number of things
happening at once over your broadband line.
Your service can also be affected if the internet
is busy.
We guarantee that the BT Home Hub 2.0
will work to the relevant specication for the
minimum period of your agreement* and that
it will be free from faulty design, manufacture
or materials. If at any time during the minimum
period you nd that the BT Hub or other
equipment is not working properly you may
return it to us and we will replace or (at our
option) repair it.
We will not be responsible for any defects
arising from fair wear and tear, accidental or
willful damage, misuse or failure to follow
our instructions. If you return any equipment
as faulty, we may test the equipment – if it is
working, we will send it back to you. If we do
so, we may charge you our costs for our testing
and postage. This does not affect your legal
rights relating to equipment which is faulty or
wrongly described.
Your Hub will get warm once it is connected to
the power supply. Although this is normal, you
should make sure that your Hub has adequate
ventilation to prevent it from overheating.
Never block the vents on your Hub.
Don’t expose your Hub to rain, water,
moisture or direct sunshine.
Don’t spill liquid on your Hub.
Keep your Hub away from sources of heat
such as heaters or radiators.
Don’t attempt to disassemble or open up
your Hub yourself. Not only will it make
your warranty void, it may expose you to
dangerous voltage or other hazards.
Before cleaning, disconnect your Hub from its
power supply. Use a damp cloth for cleaning.
For better performance, don’t place your Hub
on a television or computer monitor.
In the event of an electrical storm, you
must unplug all of your equipment from the
electricity supply and phone sockets.
* The minimum period will be either 12 or 18 months depending on the Option you choose when you place your order.