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Broadband is active, but your Hub can’t connect to it.
Check broadband service status by calling 0800 169 0199. If service is okay,
restart your Hub by pressing and releasing the Restart button on the side of
the Hub.
Wait a couple of minutes until the Broadband light glows blue and open your
web browser on your computer to check you’re connected to the internet.
If the Broadband light is still red, try resetting the Hub’s default settings –
see page 51.
If the Broadband light is still red, please call us on 0800 111 4567.
Note: if you aren’t a BT Total Broadband customer, a red Broadband light
on your Hub could mean your ‘connection’ username and password aren’t
congured correctly in your Hub Manager. Check the instructions supplied
by your Internet Service Provider for more details. To nd out how to access
your Hub Manager, see page 53.
Make sure it’s after midnight on your broadband activation day. If not, please
wait until after this time.
If it’s after midnight on your broadband activation day, check that the broadband
cable (grey ends) is correctly inserted into your Hub’s Broadband socket (grey).
Check that the other end of the broadband cable is correctly inserted into the
ADSL lter’s DSL socket, and that the ADSL lter is correctly plugged into your
phone socket – see diagram on page 36.
Plug a phone into the Phone socket on the ADSL lter and listen for a dial tone.
Follow the appropriate instructions in this dial tone table on page 28.