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Help
try unplugging the lter and
plugging your phone directly into
the phone socket – if there’s a dial
tone this indicates a faulty ADSL
lter. Try swapping the lter
if you’re using an extension socket
or extension lead, plug the ADSL
lter directly into the main phone
socket and listen again
the
extension lead, wiring or socket is
faulty. Please call us on 0800 800 151
or contact a qualied engineer for help.
You can try connecting your Hub
to your main phone socket. If the
Broadband light turns blue, your Hub’s
now connected to Broadband. Connect
you computer to your Hub and open
your web browser
there’s a problem with your
telephone line. Please call us on
0800 800 151
check broadband service status by
calling 0800 169 0199. If service is
okay, and you’re using an extension
lead or extension socket, plug the
ADSL lter and Hub directly into the
main phone socket
unplug any other telephone devices
(such as telephones, fax machines,
digital TV boxes etc.) in your home,
leaving only your Hub and its ADSL
lter plugged in
either your home’s wiring or an
ADSL lter may be faulty. Reconnect
each ADSL lter and telephone device
in turn, checking the Broadband light,
to nd out if one is faulty. Also make
sure that every telephone device that’s
plugged in uses an ADSL lter. If you
moved your Hub, try moving it back.
When the Broadband light is blue, and
your computer is connected to your
Hub, open your web browser – you
should now be on the internet
and
today is your activation day, please wait
until after midnight. If you still have no
Broadband light after midnight, please
call us on 0800 111 4567