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Please note: if you use an online speed checker to test your broadband speed
during these ten days, it may give you an inaccurate and misleading result.
If it’s , please try the following:
restart your Hub by pressing and releasing the Restart button on the side
of the Hub
check that any extension sockets you’re using have an ADSL lter tted
(see page 35)
if you’re using an extension lead or extension socket, plug the ADSL lter and
Hub directly into the main phone socket
unplug any other telephone devices (such as telephones, fax machines,
digital TV boxes etc.) in your home, leaving only your Hub and its ADSL lter.
This may identify if an unltered device or faulty lter is interfering with your
broadband line
The maximum speed your line can support depends on a number of factors,
primarily how far you live from your exchange. You can nd out more and check the
maximum download speed you can expect at
To nd out more about what can affect your broadband speed, go to
Please note: if you use an online speed checker to test your broadband speed
within ten days of joining BT Total Broadband, it may give you an inaccurate
and misleading result.