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General troubleshooting
In this section you’ll nd some answers to the more common connection
problems. If you’re online, see for lots more
help and advice.
My CD won’t run. What should I do? 33
Where can I nd my username and password / email? 34
Where can I nd my BT Broadband Talk phone number and password? 34
I already have a modem or router, what should I do? 34
I already have a BT Home Hub, what should do? 35
Can I use an extension lead to connect my Hub to my phone socket? 35
Fitting lters – what do I do? 36
I have an ADSL master socket, do I still need to use lters? 38
Can I connect more than one telephone to a lter? 38
What do I do if I don’t have enough ADSL lters? 38
My broadband connection to my Hub is unreliable. What should I do? 38
Why does my broadband speed seem slow? 39
I don’t have an Ethernet port, can I connect to the Hub using a wire? 40
What do I need to use wireless? 40
How can I tell if my computer has built-in wireless? 40
Where can I buy a wireless adapter? 40
Where can I get help with my computer’s wireless? 40
Is my wireless connection secure? 40
More…