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Your Hub is connected to broadband, but there may be a problem with your
computer and/or its connection to the Hub. Try the following:
restart your Hub by pressing and releasing the Restart button at the side
of the Hub
restart your computer
wait for your Hub’s Broadband light to turn steady blue
open your web browser and follow any on-screen troubleshooting instructions
Check this cable between your Hub and computer is inserted correctly
> For more help, follow the manual set-up steps, see page 19
> If you’re connecting to the internet but it’s very slow or unreliable, see page 38
There are many things that can affect a wireless connection, including settings on
your computer, position of your computer and Hub in your home, and interference
with the wireless signal. The following tips may help:
check that your computer’s wireless adapter is tted and/or turned on. Some
laptop computers have a small switch – please refer to your computer manual if
you need help
check your wireless connection software – it should show if your computer’s
connected to your Hub
try moving your computer closer to your Hub
make sure the computer and Hub aren’t close to large electrical appliances
try changing wireless channels, see page 42
> For help setting up a wireless connection, follow the manual set-up steps,
see page 16
> If your wireless connection is slow or unreliable, see page 42
If either of the above doesn’t solve this problem, please call us on 0800 111 4567