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6 - 4 TROUBLESHOOTING
Call service messages
When any of the following messages appear on the LCD, turn off the printer. Wait a few seconds, and
then turn the printer on again. If this does not clear the problem, call your dealer or Brother Customer
Service. Tell them the message number for quick troubleshooting.
Call Service
Message
Meaning Action
ERROR S01
SERVICE CALL
Fatal error EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S02
SERVICE CALL
ADRL error EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S03
SERVICE CALL
ADRS error EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S04
SERVICE CALL
Bus error EX (INSTRUCT) Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S05
SERVICE CALL
Bus error EX (DATA L/S) Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S06
SERVICE CALL
Syscall EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S07
SERVICE CALL
Breakpoint EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S08
SERVICE CALL
Reserved INSTRUCT EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S09
SERVICE CALL
Coprocessor UNUSAB EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S10
SERVICE CALL
Arithmetic overflow EX Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S11
SERVICE CALL
Undefined interrupt Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S12
SERVICE CALL
Software 1 interrupt Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S13
SERVICE CALL
Software 2 interrupt Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR S21
SERVICE CALL
Unknown operator call Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR E41
SERVICE CALL
Engine communication error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H37
SERVICE CALL
PCI register error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H38
SERVICE CALL
PCI bus connection error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H39
SERVICE CALL
BRNET typing error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H60
SERVICE CALL
Bus error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H61
SERVICE CALL
ROM check sum error Turn off the printer. Wait a few seconds, and
then turn it on again.
ERROR H63
SERVICE CALL
DRAM access error Turn off the printer. Wait a few seconds, and
then turn it on again.