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6 - 18 TROUBLESHOOTING
Toner scatter or toner stain 1) Identify the color causing the problem and replace that toner cartridge.
2) Replace the OPC belt cartridge.
The color of your printouts are not
what you expected
1) Check that the toner cartridges are installed properly.
2) Check that the toner cartridges are not empty.
3) Perform the calibration. see 3-11.
4) Adjust the color by using the custom setting in the driver and by using
the control panel. Colors the printer can display and colors you see on
a monitor are different. The printer may not be able to reproduce the
colors on your monitor. See 3-11.
5) Check to make sure the recommended paper was used.
All one color Replace the OPC belt cartridge.
Shade on the transparency 1) Change to the recommended type of transparency, and then check that
the problem is solved.
2) Check that the media type mode is selected properly
Color mis-registration 1) Check that the OPC belt cartridge is installed properly.
2) Check that the cleaning roller is installed properly.
3) Replace the OPC belt cartridge.
4) Replace the cleaning roller.
Uneven density appears periodically
across the page
1) Check that the toner cartridges are installed properly.
2) Check that the OPC belt cartridge is installed properly.
3) Check that the cleaning roller is installed properly.
4) Chedk that the back cover is closed properly.
5) Check that the fusing unit is installed properly.
6) Replace the OPC belt cartridge.
Missing image at edge 1) Check that the toner cartridges are installed properly.
2) Check that the OPC belt cartridge is installed properly.
3) Replace the toner cartridge.
4) Replace the OPC belt cartridge.
Examples of poor print quality Recommendation
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