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Error messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Copying Difficulty
Difficulty Suggestions
Cannot make a copy
Make sure that the Copy key is illuminated. (See Entering Copy
mode on page 64.)
Make sure the panel cover is completely closed.
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner on page 89.)
Error Message Cause Action
BT Call Sign On
(For UK only)
BT Call Sign is set to ON. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to OFF. (See BT Call Sign (For
U.K. only) on page 37.)
Change Unable XX
Clean Unable XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Open the Upper Jam Clear Cover and remove
any foreign objects inside the machine.
(FAX-1355 and FAX-1360) If the error message
continues, see Transferring your faxes or Fax
Journal report on page 82 before disconnecting
the machine so you will not lose any important
messages. Then, disconnect the machine from
the power for several minutes and then
reconnect it.
(FAX-1460 and FAX-1560) Disconnect the
machine from the power for several minutes,
then reconnect it. (The machine can be turned
off for up to 24 hours without losing faxes stored
in the memory.)
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your phone line.
Cover Open
Close all covers
The Upper Jam Clear Cover is not
completely closed.
Open the Upper Jam Clear Cover and then close
it again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it clicks.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.