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Troubleshooting and routine maintenance
NOT REGISTERED
You tried to access a
One-Touch or Speed-Dial
number that is not
programmed.
Set up the One-Touch or
Speed-Dial number.
(See
Storing One-Touch
Dial numbers/Storing Junk
Fax/Call numbers on page
7-1 and
Storing Speed-Dial
numbers/Storing Junk
Fax/Call numbers, page
7-2.)
OUT OF MEMORY
CLEAR MEMORY
The data is too large for
the fax machine’s
memory.
(Fax sending or copy
operation in process)
Press Stop/Exit and wait
until the other operations in
progress finish and then try
again.
—OR—
Clear the faxes and
schedule jobs in the
memory. To gain extra
memory, you can turn off
Fax Storage. (See Setting
Fax Storage on page 8-2.)
—OR—
Print the faxes that are in the
memory. (See Printing a fax
from the memory
(FAX-817/827) on page
5-8.) (See Printing a Fax
Message on page 9-5.)
PAPER JAM
PLS OPEN COVER
REMOVE JAM
The paper is jammed in
the fax machine.
(See Document Jam or
Paper Jam on page 13-4.)
PHONE LINE BUSY
The number you dialled
does not answer or is
busy.
Verify the number and try
again.
POLLING FAILED
You tried to poll a fax
machine that is not in
Polled Waiting mode.
Check the other fax
machine’s polling setup.
PRINTHEAD
OVERHEATED
WAIT TO COOL
The print head has
overheated.
Wait 30 minutes for it to cool
or wait until the message
disappears automatically.
RECEIVE FAILED
Poor phone line quality
caused a communication
error.
If the problem continues, call
the telephone company and
ask them to check your
phone line.
RIBBON EMPTY
RESET OR REPLACE
Your fax machine is out of
ribbon or the print cartridge
is not properly installed.
Install the print cartridge
again or change the ribbon.
(See
Changing the ribbon
on
page 13-9.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION