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Troubleshooting and routine maintenance
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MEMORY DISABLED
(FAX-837MC)
MSG CTR FAILURE
UNABLE TO INIT
UNABLE TO PRINT
UNABLE TO SCAN
The fax machine has a
mechanical problem.
—OR—
A foreign obstacle, such as
a clip or ripped paper, is in
the fax machine.
Open the top cover and
remove any foreign
obstacles from inside the fax
machine. If the error
message continues,
disconnect the fax machine
from the power for several
minutes then reconnect it.
You will lose all faxes in the
memory. Please follow the
steps below before
disconnecting the fax
machine so you will not lose
any important messages.
Check whether the fax
machine has faxes in the
memory
1. Press Menu/Set, 0, 0, 1.
2. If the fax machine does
not have faxes in its
memory, disconnect the
fax machine from the
power source for several
minutes and then
reconnect it.
—OR—
If faxes are present, you
can transfer them to
another fax machine. Go
to Step 3.
Transfer faxes to another
fax machine
3. Enter the fax number to
which faxes will be
forwarded.
4. Press Fax Start.
5. After the faxes are
transferred, disconnect
the fax machine from the
power source for several
minutes and then
reconnect it.
Transfer Journal report to
another fax machine
You can transfer the Fax
Journal report to another fax
machine.
1. Press Menu/Set, 0, 0, 2.
2. Enter the fax number to
which faxes will be
forwarded.
3. Press Fax Start.
If you have not set up your
Station ID, you cannot enter
fax transfer mode.
If the error message still
continues, contact Brother
or your dealer for service.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION