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Troubleshooting
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6
Solving print problems 6
Network problems 6
For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we
have supplied.
The latest Network User's Guide in PDF format is available by accessing the Brother Solutions Center
(http://solutions.brother.com/
).
Problem Recommendation
The printer will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the printer's internal safety mechanisms. Turn the printer off
and unplug the power cord. Wait for ten minutes, then plug in the power cord and
turn the printer on.
The printer prints unexpectedly
or it prints garbage data.
Make sure that the printer cable is not too long. We recommend that you use a
USB cable that is no longer than 2 meters (6.5 feet).
Make sure that the printer cable is not damaged or broken.
If you are using an interface-switching device, remove it. Connect your computer
directly to your printer, and then try again.
Make sure that you have chosen the correct printer driver with ‘Set as Default
Printer’.
Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
Turn off the Status Monitor.
The printer cannot print full
pages of a document. An error
message Out of Memory is
appears.
Press Go to print the remaining data in the printer memory. Cancel the print job
if you want to delete the remaining data in the printer memory. (See Buttons
on page 74.)
Reduce the complexity of your document or select a lower print resolution.
Add more memory. (See Installing extra memory on page 99.)
The headers or footers appear
when the document displays on
the screen but they do not show
up when it is printed.
Adjust the top and bottom margins of your document.