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Troubleshooting and Routine Maintenance
157
B
Paper Jam Paper is jammed in the machine. (MFC-6490CW)
Remove the jammed paper by following
the steps in Printer jam or paper jam
(MFC-6490CW only) on page 164.
(MFC
-5890CN)
Remove the jammed paper by following
the steps in Printer jam or paper jam
(MFC-5890CN only) on page 162.
Make sure the paper length guide is set to
the paper size. Do not extend the paper
tray when you load A5 or smaller size
paper.
Replace Ink One or more of the ink cartridges
are empty.
Replace the empty ink cartridge. (See
Replacing the ink cartridges on page 167.)
Unable to Clean XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and look inside
the machine for foreign objects and paper
scraps. If the error message continues,
disconnect the machine from the power for
several minutes, then reconnect it. (The
machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal
report on page 159.)
Unable to Init. XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and look inside
the machine for foreign objects and paper
scraps. If the error message continues,
disconnect the machine from the power for
several minutes, then reconnect it. (The
machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal
report on page 159.)
Unable to Print XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and look inside
the machine for foreign objects and paper
scraps. If the error message continues,
disconnect the machine from the power for
several minutes, then reconnect it. (The
machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal
report on page 159.)
Error Message Cause Action