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Error and Maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print Only One or more of the colour ink
cartridges is empty.
While this message appears on
the LCD, each operation works in
the following way:
Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the
machine as a monochrome
printer for approximately four
weeks depending on the
number of pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can
make copies in monochrome.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper the machine
will receive and print the faxes
in monochrome. If a sending
machine has a colour fax, the
machine’s handshake will ask
that the fax be sent as
monochrome.
If the paper type is set to
Other Glossy or
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out
the empty ink cartridge, you
cannot use the machine until you
change to a new ink cartridge.
Replace the empty ink cartridges.
(See Replacing the ink cartridges
on page 152.)
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 152.)