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12-19
Troubleshooting
Error Codes (D1180/D1170/D1150)
Error Code Description Action
0009
The paper has run out or the paper cassette is
not set properly.
Load the paper or reset the paper cassette
properly.
0012
You could not send because the recipient’s
machine is out of paper.
Contact the recipient and ask them to load the
paper.
0018
There is no reply when you redial. You could not
send, because your fax signal was not returned
as the recipient’s line was engaged.
Check that the recipient’s line is not engaged
and try again from the beginning.
0037
The memory is full. Print, send, or delete any documents stored in
memory.
0703
The memory for image data is full when sending
color documents.
Wait a few moments, and then try sending
again after other send jobs are complete.
Erase documents stored in memory. If the
machine still does not operate normally, turn
the main power OFF, and then back ON.
–
–
0705
The send operation was interrupted because
the size of the image data is larger than that
specified in <MAX TX DATA SIZE> in <E-
MAIL SETTINGS> in <COMMUNICATIONS> in
<SYSTEM SETTINGS>.
Change the setting for <MAX TX
DATA SIZE> in <E-MAIL SETTINGS>
in <COMMUNICATIONS> in <SYSTEM
SETTINGS>.
Select a lower resolution.
–
–
0751
The server is not functioning. The network is
down (the server is unable to connect to the
network or was disconnected).
Check the recipient’s address.
Check that the network is up.
–
–
0752
The SMTP server name for e-mail is not
correct.
– Check the SMTP server name in <SMTP
SERVER> in <E-MAIL/I-FAX> in <NETWORK
SETTINGS> in <SYSTEM SETTINGS> matches
the SMTP server address you checked in
“Checking Your E-mail Account,” in the e-
Manual.
–
The domain name or e-mail address may not
be set.
– Check that domain name in <DOMAIN
NAME> in <HOST/DOMAIN NAME> in <DNS
SETTINGS> in <IPv4 SETTINGS> in <TCP/IP
SETTINGS> in <NETWORK SETTINGS> in
<SYSTEM SETTINGS> is set correctly.
Check that e-mail address in <E-MAIL
ADDRESS> in <E-MAIL/I-FAX> in <NETWORK
SETTINGS> in <SYSTEM SETTINGS> is set
correctly.
–
–
The mail server is not functioning.– Ask the network administrator to check that
the mail server is operating properly.
–
The network is down.– Ask the network administrator to check that
the network is operating properly.
–
While e-mail messages were being sent in
color, some error occurred.
– Try sending several times. If the error persists,
ask the network administrator to check that
the network is operating properly.
–