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Troubleshooting
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the
information in this chapter, contact Canon Customer Care
Center at 1-800-OK-CANON Monday through Friday between
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also
available 24 hours a day at the website
http://www.canontechsupport.com.
Please have the following information ready when you
contact Canon:
• Product name (imageCLASS MF4570dn/MF4450)
• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)
MF4570dn MF4450
Rating label
Rating label
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to repair the machine by yourself
It may void the limited warranty.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical
support options*:
* Support program specifics are subject to change without notice.
• For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit http://www.canon.ca/
• Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-OK-CANON
• For the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or 1-800-OK-CANON
• If the problem cannot be corrected by using one of the
above technical support options, repair options are
available at the time of your call to the live technical
support number above or via the website at
http://www.canon.ca/
* Support program specifics are subject to change without notice.
Please have the following information ready when you
contact Canon:
• Product name (imageCLASS MF4570dn/MF4450)
• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)
MF4570dn MF4450
Rating label
Rating label
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to repair the machine by yourself
It may void the limited warranty.
If You Cannot Solve a Problem
WARNING
If the machine makes strange noises or emits smoke or
odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.
WARNING
If the machine makes strange noises or emits smoke or
odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.