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Troubleshooting
If messages appear, see the following and solve the problem.
e-Manual Troubleshooting Display Messages
An error code is a 3-digit code recorded as an error log when an error occurs.
You can view the code in the following locations.
Error codes for fax jobs
• Error send report
• Error receive report
• Job history in the system status screen
Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018 Busy/No Signal
Error code
01/01/2011 02:07 PM FAX 123XXXXXXX CANON P.0001
For details on the reports, refer to the following.
e-Manual Basic Operation Setting the Report to Print Automatically
For details on the error code, see the following.
#001
Cause A document may be jammed.
Action Remove the jammed document.
#003
Cause A high volume of data is causing the transmission to take a very long time.
Action 1 Reduce the scanning resolution, and then try to send the document again.
Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it again.
#005
Cause 1 A fax recipient did not respond within 35 seconds.
Action
Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are making an
overseas call, add a pause to the fax number.
Cause 2 The recipient may not be using a G3 fax machine.
Action
Ask the recipient what type of fax machine is being used, and then send the document to the recipient’s G3 fax
machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode
compatible with the recipient’s fax machine.
#012
Cause The recipient’s machine has run out of paper.
Action Ask the recipient to ensure that paper is loaded in their machine.
#018
Cause 1 Redialing was not able to obtain any response. The line may be in use or disconnected.
Action
Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax
machine is turned ON. If the line is busy, wait a few moments, and try to send the document again.
Cause 2 You were not able to send the document because the line is busy or disconnected.
Action Verify that the recipient can communicate with you, and then try again.
Cause 3 The settings on the recipient’s machine are incompatible with yours.
Action Verify that the recipient can communicate with you, and then try again.
Cause 4 No pause was added to the fax number when attempting an international fax transmission.
Action
Add a pause after the country code or the recipient’s fax number, and then redial the number. If you want to send the
document to a recipient that is registered under a onetouch key, change the settings for international sending in the
detailed setting screen.
Display Message
Error Codes