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Operational Problems
This section contains problems and solutions related to the operation of
your hardware. Try the solutions in the order listed.
The Printer Does Not Turn On
If you turn on the printer and the indicator lights do not come on, the
printer is probably not getting power. Turn off the printer and follow
these steps:
1. Make sure the power cord is plugged securely into the AC power
receptacle on the back of the printer.
2. Make sure the power cord is plugged securely into the wall outlet.
If the power cord is connected to a power strip, make sure the
power strip is connected to the outlet and turned on.
3. Turn on the printer. When the printer is connected properly, the
POWER, ON LINE, and HQ (and/or HS) indicators light, and
the print head is in the home position. If nothing happens, call the
Canon help desk.
Indicators Light, Printer Does Not Print
If the printer is getting power, but still does not print, there may be a
problem with the printer or its communication with your computer.
Follow these steps to determine the problem:
1. Make sure the printer is on-line. If the ON LINE indicator is not
green, press the ON LINE button. Then try printing.
2. Check the interface cable connection. Make sure you have
connected the correct interface cable to your computer and that
the connections are secure.
3. Make sure paper is loaded properly in the sheet feeder.
4. Run one of the test prints described in Chapter 4, Using the
Operator Panel. If this prints, the problem is in the communication
between the printer and your computer.
5. Make sure the computer is set up correctly for your printer.
Windows
Problems
Printer Prints Garbage or Does Not Print
Large Gaps Appear Between Text or Graphics
Envelopes Do Not Print Correctly in Word for Windows
NOTE: If you have a problem with your printer and you cannot
resolve it by referring to the information in this chapter, contact the
Canon help desk at 1-800-423-2366. Attempting to repair the printer
yourself may void the warranty.