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Chapter 7
Troubleshooting
This chapter contains information to help you solve printer problems. A
problem may have one or a combination of causes, including a
malfunction in your computer, software, the printer cable, or the printer.
Many printing problems are related to how your software interacts with
the printer.
If your printer is not operating properly, try the suggestions in this
chapter. The following list shows the problems covered here.
Operational Problems
The Printer Does Not Turn On
Indicators Light, Printer Does Not Print
Print Head Moves, Ink Does Not Appear
ON LINE, HS, and HQ Indicators Are Blinking
ERROR Light Is On
Paper Loading Problems
Paper Does Not Load Into the Printer
Multiple Sheets Load Into the Printer
Paper Is Loaded Skewed (Printing Is Skewed)
Envelopes Do Not Load
Paper Does Not Eject After Printing
Paper Jams Occur
Print Quality Problems
Print Density is Low
Print Is Not Clear
Characters Are Blurred or Smudged
Smudges On Back of Printed Page
Characters Appear Jagged
Irregular Print Quality
Ink-stained Areas
Print Head Needs Cleaning
Ink Cartridges Continually Run Out of Ink
Printing Problems
Printout Is Wrong
Characters on Screen Do Not Match the Printed
Characters
Printing Beyond Edge of Page
Printout Does Not Match Paper Size
Printing Incorrect Number of Lines on Page
Printer Is Not Using Font You Selected With DIP
Switches
Computer Indicates a Device Time-out
Windows Problems