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6. Print a screen dump from your computer. If it still does not print,
there is a problem with your software or your interface port. Call
the Canon help desk at 1-800-423-2366.
Print Head Moves, Ink Does Not Appear
If the print head is moving, but no ink comes out, the ink cartridge may
not be installed properly.
1. Remove the ink cartridge and check that the film is removed from
the cap.
2. Reinstall the ink cartridge checking that it is securely latched in
place. Make sure there is no gap between the ink cartridge and the
holder.
3. Perform the print head cleaning procedure described later in this
chapter. (See the Print Head Needs Cleaning section.)
ON LINE, HS, and HQ Indicators Are Blinking
If you turn on the printer and the ON LINE, HS, and HQ indicators are
blinking, a RAM/ROM error has probably occurred. Try these steps to
clear the problem:
1. Press the POWER button to turn off the printer.
2. Wait 15 seconds, and press the POWER button again to turn on
the printer. If the problem is cleared, the ON LINE indicator will
blink for a few seconds and then lights steadily, and the print head
will move to the home position. If the HS and HQ indicators
continue to blink, call the Canon help desk at 1-800-423-2366.
ERROR Light Is On