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1-4 Introduction Chapter 1
Canon Customer Care Center
Canon Computer Systems, Inc. offers a full range of customer technical
support* options including:
❍ 24-hour, 7-day-a-week, toll-free automated support for
troubleshooting issues on most current products (1-800-423-2366)
❍ Speak to a technician free of service charge (currently Monday–
Friday, 8:00 a.m.–10:00 p.m. and Saturday 12:00 p.m.–6:00 p.m.
EST, excluding holidays) for products still under warranty**
(1-757-413-2848)
❍ Speak to a technician (currently $24.99) during holidays and
days/hours not listed above regarding urgent product questions or
for products no longer under warranty (1-800-423-2366)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per
call (1-900-246-1200)
❍ To find out about all Canon products and accessories, to download
the latest drivers, and to explore all your technical support options
including e-mail support, visit the Canon Computer Systems, Inc.
Web site (www.ccsi.canon.com)
❍ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
❍ To download the latest printer driver using your modem, 24-hour
Bulletin Board Service (1-757-420-2000)
❍ Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121).
❍ In other countries, please contact your Canon dealer.
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.
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See Chapter 5, Troubleshooting, before contacting Canon to make sure
you have the necessary information available.