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Troubleshooting
Chapter 5 Troubleshooting 5-1
Due to today’s rapidly changing computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most
accurate information possible is available. The best way to find current
information is through our online support services and through our
Fax Retrieval System. Online services include the World Wide Web and
our BBS.
This chapter also contains information to help you solve printer
problems. It covers a few basic problems and describes how to clear a
paper jam. For complete problem solving information, be sure to use our
support services.
See Canon Customer Care Center in Chapter 1 (page 1-4) for details on
Canon’s customer technical support options.
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure
you have the following information:
❍ Product name—BJC-5100 Series
❍ Serial number
❍ Place of purchase
❍ Nature of problem
❍ Steps you have taken to solve the problem and the results
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Troubleshooting