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DR-3010C
DR-3010C
77
For information on removing jammed documents, see "6. Handling Paper Jams/
Double Feed Detection," on p.34.
× Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by other
applications, the probable causes are as follows. Confirm the status, and use one of
the following solutions to handle the problem.
× Scanning Results Are Not as Expected
If there is a problem with the scanning result (for example, the scanned image is
not clear, or the image is striped or dirty) the probable causes are incorrect ISIS/
TWAIN driver settings or a problem with the scanning unit inside the scanner.
Scanning results can also become skewed if the ISIS/TWAIN driver has not been
installed correctly, or the application in use does not support ISIS/TWAIN driver
functions.
Problem
Solution
The rollers inside the scanner are dirty or worn.
Clean the rollers. (See p.67.) If the rollers are worn, then they need
to be replaced. Contact your local authorized Canon dealer or service
representative to purchase a roller replacement kit.
Symptoms
Problem
Solution
A multipage TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
The application you are using to open the TIFF file does not support
multipage TIFF files.
Open the file with an application that supports multipage TIFF files.
Symptoms
Problem
Solution
A TIFF file saved in CapturePerfect 3.0 cannot be opened by other
applications.
If the TIFF file saved in CapturePerfect 3.0 has been compressed, the
application you are using to open the TIFF file does not support the
compression type that was used to save the file in CapturePerfect 3.0.
Set the compression type for the image file to ‘None’, and save the
file again in CapturePerfect 3.0.
Symptoms
Problem
Solution
The scanned image is too dark (or faint).
The Brightness setting is set incorrectly.
If the image is dark, click the [Brightness] tab in the Properties for
Canon DR-3010C dialog box → drag the <Brightness> slider to the
right to increase the Brightness setting, or if the image is faint, drag
the <Brightness> slider to the left to decrease the Brightness setting.
Symptoms
Problem
Solution
Text or images on the rear side of your document appear in the
scanned image.
The Brightness setting is too low, or the paper is too thin.
Click the [Brightness] tab in the Properties for Canon DR-3010C
dialog box → drag the <Brightness> slider to the right to increase
the Brightness setting. If the paper is too thin, make a copy of the
documents and then scan the copy. Alternatively, click the [Image
processing] tab in the Properties for Canon DR-3010C dialog box →
select the [Prevent Bleed Through / Remove Background] check
box.
Symptoms
Problem
Solution
Double-sided scanning is not possible.
The Scanning Side drop-down list is set to ’Simplex’.
Click the [Basic] tab in the Properties for Canon DR-3010C dialog
box → select [Duplex] from the Scanning Side drop-down list.
Symptoms
Problem
Solution
The scanned image is skewed.
The document has been fed at an angle (skew).
Use the document guide adapter to prevent document skew. Click
the [Basic] tab in the Properties for Canon DR-3010C dialog box →
select the [Deskew] check box.
Symptoms
Problem
Solution
Lines, smudges, or dirt appear on the scanned image.
The scanning glass or rollers inside the scanner are dirty.
Clean the scanning glass and rollers. If lines still appear on the
image even after cleaning the scanning glass and rollers, the
scanning glass inside the scanner may be scratched. Contact your
local authorized Canon dealer or service representative.
Symptoms
Problem
Solution
There are abnormalities in the image.
The scanning glass or rollers inside the scanner may be dirty.
Clean the scanning glass and rollers. If there are still abnormalities
in the image even after cleaning the scanning glass and rollers, the
scanning glass inside the scanner may be scratched. Contact your
local authorized Canon dealer or service representative.