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SOLUTIONS TO COMMON PROBLEMS
9
9-13
Print quality problems ________________________
❏ The print quality is not what you expect; print is not clear, is splashed,
has missing dots or white streaks.
The paper you are using may not be supported by the fax.
• Make sure you are using the recommended paper (see p. 3-3).
You may be printing on the wrong side of the paper.
• Some papers have a “right” side for printing. If the print quality is not as clear as you would
like it to be, try turning the paper over and printing on the other side.
The nozzles on the BJ cartridge print head may be clogged.
• Clean the BJ cartridge print head if necessary (see p. 9-6).
The BJ cartridge may not be installed properly.
• Make sure the BJ cartridge is installed properly (see p. 1-9).
The BJ cartridge print head may be damaged.
• Determine if the problem is with the BJ cartridge print head (see p. 9-5) and replace the BJ
cartridge if necessary (see p. 9-6).
❏ The printout contains blurred or smudged ink.
The paper you are using may not be supported by the fax.
• Make sure you are using the recommended paper (see p. 3-3).
You may be printing on the wrong side of the paper.
• Some papers have a “right” side for printing. If the print quality is not as clear as you would
like it to be, try turning the paper over and printing on the other side.
Telephone problems __________________________
❏ You cannot dial.
The telephone line may not be connected properly.
• Make sure all line connections are secure (see p. 1-4).
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 1-6).
If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on.
The fax may not be set for the type of telephone line in use (pulse/tone).
• Make sure the fax is set for the correct telephone line type (see p. 2-6).
❏ The handset, telephone, or extension phone disconnects while you are
talking.
The phone line cord may not be plugged in securely.
• Check that the phone line cord is plugged securely into the fax and into the wall outlet.
❏ There is interference on the line.
A mobile phone or cordless phone may be in use near the fax.
• Make sure that mobile phones and cordless phones are not used near the fax.