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9-14
Copying problems ____________________________
❏ The fax does not make a copy.
The BJ cartridge may need to be replaced.
• Determine if the problem is with the BJ cartridge and replace if necessary (see p. 9-6).
The document may not have been loaded correctly into the document tray.
• Remove the document, stack it if necessary, and load it face up into the document tray
correctly
(see p. 3-2).
• Make sure the printer cover is closed.
The BJ cartridge may not be installed properly.
• Make sure the BJ cartridge is installed properly (see p. 1-9).
The fax may not be operating properly.
• Print the nozzle check pattern (see p. 9-5).
❏ MEMORY FULL appears on the LCD when making multiple copies.
The fax’s memory is full.
• Print or delete any documents stored in memory (see pp. 4-14, 4-15) to free up space in the
fax’s memory, then start again.
• Change the scanning resolution and try copying again.
The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not, make the
desired number of copies one at a time as needed.
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For additional troubleshooting, see Print quality problems, p. 9-13.
General problems _____________________________
❏ The fax has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 1-6).
If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another.
❏ The fax will not print reports.
The BJ cartridge may need to be replaced.
• Determine if the problem is with the BJ cartridge and replace it if necessary (see p. 9-6).
❏ Nothing appears on the LCD.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 1-6).
If the fax is plugged into a power strip, make sure the power strip is plugged in and turned
on. If the LCD remains blank, unplug the fax, wait five seconds, then plug it in again.