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Chapter 1 Introduction 1-13
Introduction
Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support* options
including:
■ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on
most current products (1-800-423-2366)
■ Speak to a technician free of service charge (currently Monday—Friday 8:00 a.m. to
10:00 p.m. and Saturday 12:00 p.m. to 6:00 p.m. EST, excluding holidays) for
products still under warranty** (1-757-413-2848)
■ Speak to a technician (currently $24.99) during holidays and days/hours not listed
above regarding urgent product questions or for products no longer under
warranty (1-800-423-2366)
Or for a charge of $2.50 per minute, to a maximum of $25.00 per call
(1-900-246-1200)
■ To find out about all Canon products and accessories, to download the latest drivers,
and to explore all your technical support options including e-mail support, visit the
Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)
■ 24-hour, toll-free Fax Retrieval System (1-800-526-4345)
■ To download the latest printer driver using your modem, 24-hour Bulletin Board
Service (1-757-420-2000)
■ Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121)
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.