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8-1
8
Troubleshooting
Chapter 8
Troubleshooting
LCD Messages
The following messages are displayed in the LCD when the machine is performing a function or encounters
an error.
This section describes messages related to fax functions. For other messages, → Reference Guide.
• The error code appears in the ACTIVITY REPORT. (→ p. 7-2)
Message (Error Code) Cause Action
AUTO REDIAL The machine is waiting to redial the other
party’s number because the line was busy or
the other party did not answer when you
tried to send the document.
Wait for the machine to automatically
redial the number. If you want to cancel
automatic redialling, wait until the
machine starts dialling the number, press
Stop/Reset then . (→ p. 4-10)
BUSY/NO SIGNAL
( 018)
The telephone number you dialled is busy. Try sending the document at a later time.
The fax number dialled was incorrect. Check the fax number and dial again.
The other party’s fax machine is not
working.
Contact the other party and have them
check their fax machine.
The other party is not using a G3 machine. Contact the other party and ask them to
send or receive the document using a G3
machine.
The touch tone/rotary pulse setting on your
machine is incorrect.
Set your machine to the setting that
matches your telephone line. (→ p. 2-6)
The receiving fax machine did not answer
within 55 seconds (after all automatic
redialling attempts).
Contact the other party and have them
check their fax machine. You can try to
send the document using manual sending
via the handset (→ p. 4-8). For an
overseas call, add pauses to the
registered number. (→ p. 6-1)
CHANGE
PAPERSIZE:FAX
The paper size setting is set to a size other
than A4, letter, or legal.
Set the paper size setting to A4, letter, or
legal (→ Reference Guide). The received
fax will then be printed automatically.
DOC. TOO LONG ( 003)
The document is longer than 1 metre. Reduce the length of the document to
within 1 metre, and then re-send it.
There is a document jam in the ADF. Clear the document jam (→ Reference
Guide) and reload the document in the
ADF.
ECM RX The machine is receiving a fax using Error
Correction Mode (ECM).
ECM receptions may take longer than
normal receptions. Turn off ECM if you
need to receive quickly, or if you know
your local lines are in good condition.
(→ ECM RX, p. 9-6)