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Troubleshooting
❚ Cannot receive a document manually.
You may have disconnected the call by pressing Start or dialling the remote receiving ID after hanging
up the handset.
• Always press Start or dial the remote receiving ID before hanging up the handset. Otherwise you will
disconnect the call.
❚ Print quality is poor.
You may not be using the correct type of paper.
• Make sure you load paper that meets the paper requirements for the machine. (→ Reference Guide)
The printhead may need cleaning.
• Refer to the flow chart and clean the printhead if necessary. (→ Reference Guide)
The sending fax machine may not be functioning properly.
• The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the
top cover and scanning glass of their fax machine are clean.
Error Correction Mode (ECM) may be disabled.
• Make sure ECM is on. (→ ECM RX, p. 9-6)
❚ Faxes do not print.
The Printhead (Cartridge) or Ink Tanks may not be installed properly.
• Make sure the Printhead (Cartridge) and Ink Tanks are installed properly. (→ Reference Guide)
• Be sure to remove the orange protective cap from the Printhead (Cartridge) before you install it.
(→ Quick Start Guide)
The printhead may need cleaning.
• Refer to the flow chart and clean the printhead if necessary. (→ Reference Guide)
The Ink Tanks may need to be replaced.
• Determine if the problem is with the Ink Tanks, and replace if necessary. (→ Reference Guide)
❚ Faxed images are blotched or uneven.
The telephone lines may be in poor condition, or you may have a bad connection.
• Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone
lines are in poor condition, you may have to try again.
The sending fax machine may not be functioning properly.
• The sending fax machine usually determines the fax’s quality. Call the sender and have them make sure the
top cover and scanning glass of their fax machine are clean.
❚ Cannot receive using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
• If the other party’s fax machine does not support ECM, then the document is received in normal mode
without error checking.
ECM may be disabled.
• Make sure ECM is on. (→ ECM RX, p. 9-6)