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Appendix B. Troubleshooting
79-0030-001 11 January 2001
Miscellaneous
The computer is locked up
• If youve tried to resolve the problem other ways and your system still
doesnt respond, you may need to restart your system as described
below.
To recover from a lock-up on your computer, press
CTRL+ALT+DEL
and then select the Shut Down button at the bottom of the
Windows NT Security dialogue box. When the Shutdown
Computer dialogue box appears, select Shutdown and Restart and
click OK.
If the computer does not restart, the keyboard may be locked up.
Reset the computer by holding down both mouse buttons for at least
10 seconds and then releasing the buttons.
The system date and time are incorrect
• Reset the correct date and time by choosing the Date/Time icon from
the Control Panel and making the appropriate changes.
Holding down both mouse buttons for more than 10 seconds to
reset the computer doesnt always work
• Try resetting the computer again. If this doesnt work, remove all
power, and allow the unit to remain idle for 10 minutes. After 10
minutes, connect external power and retry.
I cant turn off the computer after booting from a PC Card
• Do not use FN+OFF to suspend the computer if you have booted
from a PC Card rather than the internal hard disk. Instead, remove
the card and then press
CTRL+ALT+DEL to restart the system.
CAUTION Restarting your computer while you are running appli-
cations or while you are working in Windows may corrupt files or
data.