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A-7
User Guide for Cisco Secure ACS for Windows Server
78-16592-01
Appendix A Troubleshooting
Database Issues
Database Issues
Condition Recovery Action
RDBMS Synchronization is not operating
properly.
Make sure that the correct server is listed in the
Partners list.
Database Replication not operating properly.
• Make sure you have set the server correctly as
either Send or Receive.
• On the sending server, make sure the
receiving server is in the Replication list.
• On the receiving server, make sure the
sending server is selected in the Accept
Replication from list. Also, make sure that the
sending server is not in the replication partner
list.
• Make sure that the replication schedule on the
sending Cisco Secure ACS is not conflicting
with the replication schedule on the receiving
Cisco Secure ACS.
• If the receiving server has dual network cards,
on the sending server add a AAA server to the
AAA Servers table in the Network
Configuration section for every IP address of
the receiving server. If the sending server has
dual network cards, on the receiving server
add a AAA server to the AAA Servers table in
Network Configuration for every IP address
of the receiving server.
The external user database is not available in the
Group Mapping section.
The external database has not been configured in
the External User Databases section, or the
username and password have been typed
incorrectly. Click the applicable external database
to configure. Make sure that the username and
password are correct.