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Appendix A Troubleshooting
Installation and Upgrade Issues
A-16
User Guide for Cisco Secure ACS for Windows Server
78-16592-01
Installation and Upgrade Issues
MaxSessions Issues
Condition Recovery Action
The following error message
appears when you try to upgrade
or uninstall Cisco Secure ACS:
The following file is
invalid or the data is
corrupted
"DelsL1.isu"
From the Windows Registry, delete the following Registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall\CiscoSecure
All previous accounting logs are
missing.
When reinstalling or upgrading the Cisco Secure ACS software,
these files are deleted unless they have been moved to an alternative
directory location.
Condition Recovery Action
MaxSessions over VPDN is not working. The use of MaxSessions over VPDN is not
supported.
User MaxSessions fluctuates or is unreliable. Services were restarted, possibly because the
connection between the Cisco Secure ACS and the
AAA client is unstable. Click to clear the Single
Connect TACACS+ AAA Client check box.
User MaxSessions not taking affect. Make sure you have accounting configured on the
AAA client and you are receiving accounting
start/stop records.