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Operations
CAUSE & REMEDYPROBLEM
In the EXT.TAM mode
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve voice messages
recorded on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their message
is interrupted and they cannot leave
a voice message.
Callers complain that they cannot
send a document.
While I answer a call with the
answering machine, the facsimile
unit switched to the fax mode and I
cannot talk with the other party.
¡Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
¡There are too many rings on the answering machine. Set to 1 or 2
rings.
¡The silent detection feature is deactivated. Activate this feature
(see page 73).
¡Check that the answering machine is turned on and connected to
the facsimile unit properly (see page 60).
¡Set the number of rings on the answering machine to 1 or 2.
¡The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
¡You did not program your remote TAM activation ID in your
facsimile unit correctly. Program the same code that is
programmed on the answering machine (see page 62).
¡The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
¡The code may include “#” which is used for certain features
provided by a telephone company. Change the code on the
answering machine to another number which does not include “#”,
then program the same code into the facsimile unit (see page 62).
¡Advise the caller not to pause for over 4 seconds while recording
their voice message.
¡Your answering machine ran out of recording tape. Rewind the
tape to record messages.
¡You set the answering machine to give only a greeting message.
¡You paused for over 4 seconds during the conversation. To
resume the conversation, press (STOP) on the facsimile unit.