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32 Solving Problems
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Printer Problems
HINT: If you need
technical assistance for
your printer, call the
printer’s manufacturer
(see the documentation
that came with the printer
for the correct phone
number). Dell does not
cover the printer’s
warranty.
If you cannot print to a parallel port printer
DISABLE DIGITAL MODE — In Windows XP, your headphones do not work if
the CD drive is operating in digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
VERIFY THE PRINTER CABLE CONNECTIONS — Ensure that the printer
cable is connected as described on page 16.
ENSURE THAT THE PRINTER IS TURNED ON — See the documentation
supplied with the printer.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click
the printer icon.
5 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2 Click Properties, and then the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).