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Solving Problems 39
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
HINT: If you disable
standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.
IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE
CONNECTOR, CHECK FOR SOUND FROM THE HEADPHONES — Sound
from the speakers is automatically disabled when headphones are connected to
the computer’s front-panel headphone connector.
CHECK THE SPEAKERS AND SUBWOOFER — See page 30.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,
click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the DVD drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
CLEAN THE DISC — See the Tell Me How help file for instructions.
TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW
DISC — See the Tell Me How help file or search for the keyword standby in the
Help and Support Center (Help in Windows 2000). To access help files, see
page 26.
CHANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.