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Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 28
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . 28
If the screen is difficult to read
. . . . . . . . . . . . . . . . . 29
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . 30
No sound from speakers
. . . . . . . . . . . . . . . . . . . . 30
No sound from headphones
. . . . . . . . . . . . . . . . . . . 31
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 32
If you cannot print to a parallel port printer
. . . . . . . . . . 32
If you cannot print to a USB printer
. . . . . . . . . . . . . . 33
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 34
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 34
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 37
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 37
If you cannot play a music CD or install a program
from a CD
. . . . . . . . . . . . . . . . . . . . . . . . . . . 38
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 39
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 39
If you have a hard drive problem
. . . . . . . . . . . . . . . . 40
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 40
Microsoft
®
Windows
®
Error Messages . . . . . . . . . . . . . . 41
General Program Problems
. . . . . . . . . . . . . . . . . . . . 42
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 42
A program stops responding . . . . . . . . . . . . . . . . . . 42
A program error causes the system to lock up
. . . . . . . . . 42
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 42
A program is designed for an earlier Windows
operating system
. . . . . . . . . . . . . . . . . . . . . . . . 43