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42 Solving Problems
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General Program Problems
A program crashes
A program stops responding
A program error causes the system to lock up
HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
A solid blue screen appears
HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you to solve the problem.
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click the End Task button.
TURN THE COMPUTER OFF — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.
TURN THE COMPUTER OFF — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.