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38 Solving Problems
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If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
CANNOT SAVE FILES TO A FLOPPY DISK — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
not write-
protected
back of floppy disk
write-protected
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,
click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the My Computer icon on the Windows desktop. If the CD drive is
not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate
the possibility that the original CD is defective.
CLEAN THE DISC — See the Tell Me How help file for instructions. To access
help files, see page 26.
ADJUST THE WINDOWS VOLUME CONTROL — In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, double-
click the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.