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Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory.
Unexpected page breaks occur
Increase the Print Timeout value:
1 From the printer control panel, press .
2 Press the down arrow button until Settings appears, and then press .
3 Press the down arrow button until General Settings appears, and then press .
4 Press the down arrow button until Timeouts appears, and then press .
5 Press the down arrow button until Print Timeout appears, and then press .
6 Press the left or right arrow buttons until the value you want appears, and then press .
Envelope seals when printing
Due to humidity and heat, some envelopes become sealed during the printing process. If this happens, open the
rear door of the printer to allow envelopes to exit there.
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
Troubleshooting
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