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108 Appendix
www.dell.com | support.dell.com
Definition of “Third-Party” Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
Returning Items for Warranty Repair
or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and
write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your
region (see page 108).
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
4 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at Dell’s receiving dock and returned to you.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•www.dell.com
• support.dell.com (technical support)