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Solving Problems 71
A program stops responding
A solid blue screen appears
Error messages appear
E-Mail Problems
END THE PROGRAM —
1 Simultaneously press .
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown (see page 38), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper
Windows
®
shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
REVIEW "ERROR MESSAGES" ON PAGE 57 — Look up the message and
take the appropriate action. See the software documentation.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.