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Modem and Internet Connection
Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
HINT: If you can connect
to your Internet service
provider (ISP), your
modem is functioning
properly. If you are sure
that your modem is
working properly and you
still experience problems,
contact your ISP.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
ENSURE THAT THE PRINTER IS TURNED ON — See the documentation
supplied with the printer.
VERIFY THAT WINDOWS
®
RECOGNIZES THE PRINTER —
1 Click the Start button and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click View installed printers or fax printers. If the printer model is listed,
right-click the printer icon.
4 Click Properties, and then click the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
REINSTALL THE PRINTER DRIVER — See the documentation that came
with the printer.
CHECK THE TELEPHONE WALL JACK — Disconnect the telephone line
from the modem and connect it to a telephone. Listen for a dial tone. Ensure
that you have touch tone telephone service. Try connecting the modem to a
different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.